“Management Metrics” A Way To Measure Global ESCO Effectiveness

Abstract

In the de-regulated energy industry, energy service companies
have become utility marketing subsidiaries, invading new markets,
creating brand recognition, and transferring technology packages tai-
lored to customer needs. They have been at the center of a kind of
innovation which is new to the utility Industry: developing end-use
“knowledge solutions,” or “Management Metrics.” As the utility in-
dustry moves towards business models built around information
technology, knowledge management, and customer-focus at the same
time as “going global,” conceptualizing and measuring progress in
new markets is needed.
“Metric Management Measurement Sets” are suggested, based on
business data and geared to the process of innovation diffusion. From a
technology platform this management information is readily dissemi-
nated throughout a globally networked firm, to improve innovation,
technology transfer, corporate performance, and, ultimately, change in
the global energy system.