• PEDRAM RADMAND Digital Ecosystems and Business Intelligence Institute, Curtin University of Technology, Perth, Australia
  • JAIPAL SINGH Digital Ecosystems and Business Intelligence Institute, Curtin University of Technology, Perth, Australia
  • ALEX TALEVSKI Digital Ecosystems and Business Intelligence Institute, Curtin University of Technology, Perth, Australia
  • MARC DOMINGO-PRIETO Estudis d’Informàtica, Multimèdia i Telecomunicació, UOC, Barcelona, Spain
  • JOAN ARNEDO-MORENO Estudis d’Informàtica, Multimèdia i Telecomunicació, UOC, Barcelona, Spain


Voice over IP (VoIP), Quality of Service (QoS), data encryption


Modern multimedia communication tools must have high security, high availability and high quality of service (QoS). Any security implementation will directly impact on QoS. This paper will investigate how end-to-end security impacts on QoS in Voice over Internet Protocol (VoIP). The QoS is measured in terms of lost packet ratio, latency and jitter using different encryption algorithms, no security and just the use of IP firewalls in Local and Wide Area Networks (LAN and WAN) in the lab and in the real world. The results of laboratory tests indicate that the impact on the overall performance of VoIP depends upon the bandwidth availability and encryption algorithm used. The implementation of any encryption algorithm in low bandwidth environments degrades the voice quality due to increased loss packets and packet latency, but as bandwidth increases encrypted VoIP calls provided better service compared to an unsecured environment.



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