Development of an Island Recycle Waste Management System Using the LINE OA Platform to Enhance the Efficiency of Waste and Recyclable Material Management Reporting on Islands for Sustainable Practices
DOI:
https://doi.org/10.13052/jmm1550-4646.2213Keywords:
Information technology, LINE OA, waste and recycling data management, technology acceptance model (TAM), perceived usefulness (PU), perceived ease of use (PEOU)Abstract
This research focuses on the development of an island recycle waste management system to address challenges in managing waste transportation and recycling data on islands in Thailand. The system was designed to support digital data recording, including waste types and quantities, transportation costs, and the real-time uploading of verification evidence to a centralized database. The study applies a mixed-methods approach that integrates a TAM-based quantitative analysis with a qualitative user.
The study applied the technology acceptance model (TAM) to analyze user satisfaction regarding perceived usefulness (PU) and perceived ease of use (PEOU). Data collected from participating shops on target islands were analyzed to evaluate system acceptance, which was found to be moderate to high.
The system shows indications of reducing errors; however, objective error-rate comparisons were not collected and are now acknowledged as a limitation. The system streamlined processes and enhanced data management efficiency, although some users encountered issues such as menu complexity and unfamiliarity with technology.
Proposed enhancements include adding features tailored to elderly shop owners, integrating image processing technology to support document scanning, developing multimedia user guides, and organizing hands-on training sessions as part of the intervention rather than recommendations alone.
This study aims to promote sustainable waste management on islands and to refine the system to better suit diverse user contexts. It also serves as a prototype for future system development.
Downloads
References
Center for Circular Economy Research for a Zero-Waste Thailand (CEWT), School of Science, Mae Fah Luang University. (2024, February 23). Final report: A study on sustainable waste and recyclable material management on islands.
Chan, C. M. L., and Teoh, S. Y. (2019). A systematic literature review of digital technologies for waste management. Waste Management Research, 37(1), 1–15.
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340.
Ellen MacArthur Foundation. (2013). Towards the circular economy: Economic and business rationale for an accelerated transition.
Kemavuthanon, K. (2025). An augmented reality-based hazardous waste management learning system: A case study of elementary school students in Chiang Rai province. 2025 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON), Nan, Thailand, 157–161.
Kemavuthanon, K., Manomaivibool, P., & Eungwanichayapant, A. (2022). System design of a toxic waste management system empirical study for Chiang Rai province. 2022 6th International Conference on Information Technology (InCIT), Nonthaburi, Thailand, 157–161.
Line Corporation. (2022). LINE Official Account developer guide. https://developers.line.biz/en/docs.
Manomaivibool, P., Mongkonkorn, S., Unroj, P., and Dokmaingam, P. (2018). Chiang Rai Zero Waste: Participatory action research to promote source separation in rural areas. Resources, Conservation and Recycling, 136, 142–152.
Marangunić, N., and Granić, A. (2015). Technology acceptance model: A literature review from 1986 to 2013. Universal Access in the Information Society, 14(1), 81–95.
Ministry of Natural Resources and Environment, Thailand. (2020). National waste management strategy.
Song, M., and Park, J. (2020). Enhancing communication efficiency with Line Official Accounts: A case study in Japan. Journal of Business Communication, 57(2), 123–140.
United Nations Environment Programme (UNEP). (2021). Sustainability and waste management: Principles and practices. https://www.unep.org.
Unmuang, M., Manomaivibool, P., Eungwanichayapant, A., Kemavuthanon, K., and Charoenroop, N. (2019). Using information and communication technology to support the management of household hazardous waste: A case of Chiang Rai Provincial Administrative Organization. Proceedings of the 45th Congress on Science and Technology of Thailand (STT 45), A247, 340–341.
Venkatesh, V., Thong, J. Y. L., and Xu, X. (2012). Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology. MIS Quarterly, 36(1), 157–178.
Weng, Y. C., and Fujiwara, T. (2011). Examining the effectiveness of municipal solid waste management systems in China. Waste Management, 31(4), 1220–1230.
