Impact of Disruptive Technology on Sustainable Enterprise Resource Planning (S-ERP)


  • Chulalux Soprakan Information Technology Management, Faculty of Engineering, Mahidol University, Salaya, Phuttamonthon, NakhonPathom, Thailand
  • Supaporn Kiattisin Information Technology Management, Faculty of Engineering, Mahidol University, Salaya, Phuttamonthon, NakhonPathom, Thailand



Digitalization in business, sustainability, enterprise resource planning (ERP), sustainable development goals (SDGs), robotic process automation (RPA)


In the 21st century, we face the disruptive technology in several ways; meanwhile, the business industry still needs a sustainable system for their ultimate goal as a competitive advantage in terms of differentiation focus or cost focus. This research provides the impact result once business utilizes emerging technology in their company. For the methodology, we use factors in technology adoption from the innovation diffusion theory (IDT) for new-technology selection. In the case study, we use simulation robotic process automation (RPA) installation in the routine business process to estimate business impact. Accounting tools such as payback method (PP), net present value (NPV), internal rate of return (IRR) are used to estimate cost savings and return on investment. RPA is one of many technologies that can work collaboratively with the existing enterprise resource planning (ERP) system, new technology, and business process improvement (BPI) process. The experience results show that the RPA provides time-saving 14 times in total processes with payback result in 3.6 years and 52% IRR.


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Author Biographies

Chulalux Soprakan, Information Technology Management, Faculty of Engineering, Mahidol University, Salaya, Phuttamonthon, NakhonPathom, Thailand

Chulalux Soprakan received 1st class honors in her B.Acc. degree in Accounting from Dhurakij Pundit University, Thailand in 1995. She also received MBA degree with 100% Scholarship in Accounting from Dhurakij Pundit University, Thailand in 2003. She has working experience over 24 years in IT management area as well as solid knowledge of accounting system program, business process and digital transformation. She is currently a Ph.D. student in Technology of Information System Management. Her areas of research interests include information technology management, robotic process automation, enterprise resource planning, digital transformation and business process improvement.

Supaporn Kiattisin, Information Technology Management, Faculty of Engineering, Mahidol University, Salaya, Phuttamonthon, NakhonPathom, Thailand

Supaporn Kiattisin received her B.Eng. degree in applied computer engi- neering from the Chiang Mai University, Chiang Mai, Thailand, in 1995, the M.Eng. degree in electrical engineering and the Ph.D. degree in electrical and computer engineering from the King Mongkut’s University of Technology Thonburi, Bangkok, Thailand, in 1998, and 2006, respectively. She is currently the program director of Technology of Information System Management Division, Faculty of Engineering, Mahidol University, Thailand. Her research interests include computer vision, image processing, robot vision, signal processing, pattern recognition, artificial intelligence, IoT, IT management, digital technologies, big data and enterprise architecture with TOGAF 9 certification. She is a member of the IEICE and TESA. She served as a Head of the IEEE Thailand Chapter in Biomedical Engineering. She also served as the Chairman of the TimesSOC Transaction Thailand. She has expertise in enterprise architecture (EA), data sciences, information technology in E-government and digital economy (DE).


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